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Restaurant Operations Manager

3 months ago

Leeds, Leeds, United Kingdom Blackhouse Full time

Position Overview: We are seeking a dedicated Duty Manager to become an integral part of our leadership team at Blackhouse.

About the Role: The ideal candidate will be a driven individual with a strong passion for the hospitality industry, responsible for overseeing the restaurant operations. You will guide the service team to create unforgettable guest experiences, manage busy service periods, and contribute innovative ideas to enhance our offerings. Our employees are central to our success, and you will be expected to motivate your team while fostering a fun, positive, and creative work environment. We are committed to supporting your career growth and development.

Key Responsibilities:

  • Lead and develop your team of servers, bussers, trainers, and supervisors to ensure exceptional customer service and uphold quality standards while achieving their professional goals.
  • Organize and execute high-quality service operations, including pre-shift briefings, taste tests, property inspections, and real-time issue resolution.
  • Participate in weekly management meetings and facilitate monthly departmental meetings.
  • Manage procurement, maintenance, and recruitment efforts within your department as necessary.
  • Position your department as a competitive employer in the local hospitality market through effective leadership, communication, and the implementation of incentives, training, and benefits.

Employee Benefits:

  • Enjoy a 50% discount on food and beverages for you and your guests at any of our locations.
  • Participate in a bonus program.
  • Benefit from a company pension scheme.

As a Living Ventures Brand, we celebrate individuality and believe that our business flourishes through it—whether in the environments we create for our guests or the careers we cultivate for our team members.

Experience Required:

  • Minimum of 3 years in hospitality (required).
  • At least 1 year in a management role (required).