Lead Order Fulfillment Specialist
2 weeks ago
At JTR Limited, we excel in design, manufacturing, and implementation, providing exceptional services in signage, wayfinding, placemaking, brand execution, and project management.
With our advanced facilities, we proudly cater to a distinguished clientele across various regions, including top-tier corporations, international brands, and esteemed architectural firms.
We are seeking a skilled Lead Order Fulfillment Specialist to oversee intricate projects throughout the internal workflow from sales transition to successful completion.
About the Role
- Coordination of orders/projects from sales transition or inquiry to finalization.
- Managing comprehensive customer service for assigned orders, ensuring effective communication and updates with both internal and external stakeholders (clients, sales teams, and third-party suppliers) throughout the project lifecycle. Addressing changes, challenges, or inquiries between the organization and the client.
- Collaborating with the Sales team, Production, Installation, and Suppliers to align and deliver solutions that meet client needs.
- Establishing and maintaining precise project records and schedules.
- Conducting client or site visits for meetings and assessments as necessary.
- Managing project budgets effectively.
- Coordinating with the CAD Team to oversee drawings, from creation to final approval.
- Document Control – uploading project documents to supplier portals and the internal CRM system.
- Generating Operation & Maintenance manuals.
- Committed to delivering outstanding customer service.
- High level of precision and exceptional attention to detail.
- Strong interpersonal abilities to foster positive internal and external business relationships.
- Excellent written and verbal communication skills.
- Proficient in IT, particularly Microsoft Office.
- Capable of thriving in a fast-paced environment.
- Ability to interpret design and engineering schematics.
- Familiarity with materials and production processes is advantageous.
* 24 days of annual leave plus public holidays
- Early finish at 4 PM on Fridays
- Pension scheme with 5% employee contribution and 3% employer contribution
- Personal Accident Coverage equivalent to 1x Annual Salary
- Complimentary eye test vouchers
- Cycle to work initiative
- Free parking available
- Opportunities for development and training
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