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Service Technician

2 months ago

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Job Summary

We are seeking a highly motivated and customer-focused Service Technician to join our team at Medstrom Ltd. As a Service Technician, you will be responsible for ensuring the effective, timely, and efficient delivery of products to customer sites, first-line fault service visits, and repairs against specific service level agreements.

Main Responsibilities

  • Deliver clean, ready-to-use products to and around customer sites
  • Collect products after use and return to the service location for decontamination
  • Disinfect, function check, repair, and electrical-safety test products
  • Complete records of testing, delivery, and collection
  • Maintain available product stock and spare parts inventory
  • Complete product modifications when required
  • Provide product demonstrations and basic training to staff
  • Maintain a clean and tidy work environment

Working Hours

37.5 hours per week, working Tuesday to Saturday, 8:30am - 4:30pm. You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and customers.

Requirements

  • Mechanical or electrical background desirable, but not essential as full training will be provided
  • Experience of delivery driving and planning routes would be desirable
  • Full UK driving license required
  • Proactive, 'can-do' attitude
  • Excellent customer service and communication skills
  • Ability to work under own initiative and follow procedures to achieve deadlines
  • Basic PC skills, including email and MS Office
  • DBS checked (or willingness to complete one)

Benefits

  • Competitive basic salary of £23,000, with an estimated potential earning of approx. £26,000+ with on-call payments
  • Additional on-call payments
  • Contributory pension scheme
  • 33 days' holiday inclusive of Bank Holidays
  • Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
  • Salary Sacrifice Schemes, including Cycle to Work
  • Full induction with great training and support from dedicated team members
  • Receive a treat on your birthday
  • Death in Service benefit