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Adventure Travel Coordinator

2 months ago

Brighton, Brighton and Hove, United Kingdom SwimTrek Adventure Swimming Holidays Full time
Job Description

Company Overview

SwimTrek Adventure Swimming Holidays is a pioneering company in the open water swimming industry, offering unique experiences to our guests. We are seeking a proactive and organized individual to join our Operations Team as an Operations Team Coordinator.

Job Summary

The Operations Team Coordinator will be responsible for assisting in the coordination and forward planning of our open water adventures, including equipment logistics, guide coordination, and health and safety protocols. This role requires a keen eye for detail, the ability to work independently, and strong interpersonal skills.

Key Responsibilities

  • Administrative Tasks
    • Assist in coordinating and forward planning the organization and overall logistics of equipment.
    • Coordinate guide and equipment travel/postage arrangements to/from location.
    • Ensure all trip documentation is accounted for and correct, including collecting guides' feedback and actioning discrepancies.
    • Produce and send guides' contracts.
  • Coordinating Travel
    • Undertake guiding/trip familiarization when required.
    • Support our international team of guiding staff and cost-effectively and logically manage a portfolio of travel arrangements.
    • Troubleshoot travel complications for active departures/returns.
  • Health and Safety
    • Undertake guiding/trip familiarization when required.
    • Organize location health and safety paperwork and auditing.
    • Coordinate and revise location-based Risk Assessments.
  • Location Support
    • Be proactive in complaint handling and troubleshooting.
    • Support the Operations team in handling all and any incidents.
  • Financial and Commercial
    • Purchase and order equipment in line with the budget and with sustainability in mind.
    • Check and track contractors' invoices and payments.
    • Coordinate and authorize guide invoices and expenses.

Requirements

  • A proactive and organized individual with a keen eye for detail.
  • Able to use initiative and work independently as required.
  • A team player, able to work under pressure and multi-task.
  • Able to complete administrative and financial processes accurately.
  • Friendly and enthusiastic, with strong interpersonal skills.
  • A good working knowledge of Microsoft Office.
  • Previous experience in a similar role.

Desirable Qualifications

  • Hold a current Beach Lifeguard qualification.
  • First Aid at Work Qualification.
  • Hold or be able to hold an RYA Powerboat Level 2 Qualification and International Certificate of Competency.
  • Open water swimming experience.
  • Experience working in a water safety capacity.

What We Offer

  • Competitive salary.
  • 29 days of annual leave (including Bank Holidays).
  • Employer contribution to pension.
  • Full-time position based on 37.5 hours a week.
  • Flexible working hours between 8AM-6PM with remote working options.
  • Discounted travel.
  • Personal budget for sporting challenges and professional development.
  • Swim coaching sessions.
  • Team away trips.