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IT Support Specialist

2 months ago

Derby, Derby, United Kingdom Scott Merrick LLP Full time
Job Title: IT Product Support Specialist

We are seeking a highly skilled IT Product Support Specialist to join our team at Scott Merrick LLP. As a key member of our technical support team, you will be responsible for providing remote support to our clients, troubleshooting and resolving technical issues, and working closely with our internal teams to ensure seamless service delivery.

Key Responsibilities:
  • Provide remote technical support to clients, including troubleshooting and resolving issues with Linux, Windows, and SQL systems.
  • Work closely with internal teams to ensure timely and effective resolution of technical issues.
  • Collaborate with DevOps and Development teams to escalate and resolve complex technical issues.
  • Document technical issues, requests, and solutions in our ITSM system.
  • Contribute to the development and maintenance of our internal knowledge base.
Requirements:
  • Minimum 3 years of commercial support experience, with a focus on Web Applications.
  • Strong technical skills, including Linux, Windows, SQL, and Bash Scripting.
  • Experience working with CRM or ITSM tools, such as Zendesk or ServiceNow.
  • Knowledge of DevOps and Agile methodologies.
  • Ability to work in a fast-paced, dynamic environment.
What We Offer:
  • A competitive salary range of £30-£35K, depending on experience.
  • A fully-remote working environment, with occasional office visits required for training and support activities.
  • A comprehensive benefits package, including 25 days of holiday, pension plan, private healthcare, and more.