Travel Money Advisor

5 days ago


Newton Aycliffe, Durham, United Kingdom Travelex Full time

Job Summary

We are seeking a skilled and customer-focused Travel Money Advisor to join our team at Tesco Newton Aycliffe. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers with their foreign exchange needs.

Key Responsibilities

  • Nurture and form relationships with customers to understand their travel and currency requirements and tailor their experience accordingly.
  • Establish yourself as a trusted advisor and provide support and advice on Travelex products and services.
  • Process foreign exchange transactions accurately and efficiently, ensuring a seamless customer experience.
  • Deliver on key performance goals, both procedural and customer-focused.
  • Utilize your attention to detail to process daily online FX requests and deliveries.
  • Implement best practice legal and regulatory standards and adhere to Travelex compliance procedures.

Requirements

  • Numerically proficient, with a firm grasp of numbers to handle large amounts of cash and currency.
  • IT proficient, with basic understanding of computers and in-house till systems.
  • Great communicator, with the ability to build relationships and provide exceptional customer service.
  • Desire to succeed, with a drive to make a difference and deliver exceptional results.

About Travelex

We are a leading specialist provider of foreign exchange, with a mission to simplify our customers' access to international money. Our team is dedicated to delivering exceptional customer service and support, and we are committed to providing a positive and inclusive work environment.



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