Scheduler

1 month ago

Milton Keynes, Milton Keynes, United Kingdom Atlas Full time
About the Role

We are seeking a skilled Scheduler to join our team at Atlas Workplace Services in Milton Keynes. As a Scheduler, you will play a critical role in planning and scheduling the activity of our static engineering and facilities assistant's workforce.

Your primary responsibility will be to schedule reactive and planned tasks, improving the productivity of our engineers in the field and reducing our reliance on sub-contractors. You will work closely with our clients and account team to provide proactive and consistent support, requiring independence, excellent communication, and strong statistical, computer, and administrative skills.

Key Responsibilities:

  • Plan and schedule all self-delivered PPMs to the relevant engineer dependent on skill-set and proximity to the task
  • Plan and schedule all self-delivered reactive tasks, emergency and non-emergency, to the relevant engineer dependent on skill-set and proximity to the task
  • Raise and assign work orders to available resources on Atlas Workplace Services CAFM system
  • Ensure all statutory PPMs do not exceed their due date, escalating where required to ensure 100% statutory compliance is met
  • Ensure all other PPMs do not exceed their due date in line with internal and client targets
  • Ensure all reactive tasks are planned in to meet SLAs, dependent on the client's contractual requirements
  • Support the Customer Account Support team to ensure tasks are managed in a timely manner end to end
  • Maintain relationships with the engineers and lead engineers to ensure tasks are carried out in line with schedules and any change requirements are fulfilled
  • Revised schedules when engineers take planned and unplanned leave
  • Reschedule work that cannot be completed on the first visit
  • Work with the Regional Engineering Managers to ensure skills and engineer resource information is up to date in the CAFM system
  • Liaise with the engineering team to ensure overtime requirements are captured and authorised when scheduling work
  • Support the Engineering team objectives for engineer utilization, effectiveness and productivity and job completion on first visit (i.e. First Time Fix)
  • Provide work schedules and performance reports to the field and office management team as required
  • Perform ad-hoc tasks as directed by your manager
About You

Minimum Qualifications, Certifications and Training required:

  • GCSE in English and maths or equivalent

Essential Knowledge, Skills and Experience for this role:

  • Experience of scheduling a workforce, preferably in a fast and dynamic engineering environment
  • Strong knowledge of CAFM scheduling software
  • Good understanding of skills/crafts and associated tasks as well as time taken to carry out tasks
  • Previous experience of an administration role in an operational environment is essential
  • Good understanding of statutory PPM process and compliance
  • Good IT skills including Microsoft Office – (Excel and Word)
  • Good written and spoken English and a good level of numeracy
  • Excellent customer services skills

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