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Head of Commercial Claims Management

2 months ago

Cardiff, Cardiff, United Kingdom Redmore Recruitment limited Full time

About Redmore Recruitment Limited

We are a leading recruitment agency specializing in placing top talent in various industries, including waste management and recycling. Our clients trust us to find the best candidates for their most critical roles.

Job Title: Director of Workshop Operations

We are seeking an experienced Director of Workshop Operations to join our client's team. As a key member of the management team, you will be responsible for the safe, efficient, and cost-effective management of the repair and maintenance function of all mechanical assets operated by the Group.

Key Responsibilities:

  • Lead and manage a team of Heavy Plant and LGV Fitters, Welders and Fabricators, Tyre Fitters, Stores people, and other support staff.
  • Closely collaborate with plant and transport operational managers/Directors of the Group Companies to manage the scheduling of safety inspections and servicing, respond to breakdowns, defects, and other unscheduled issues.
  • Effective communication with suppliers and main dealers for contract maintenance, including scheduling out-of-hours inspections and servicing, warranty claims, and factory recalls.
  • Assess day-to-day costing, lifetime ownership costs of all assets, and the productivity/cost-effectiveness of welding, fabrication, and spraying activities.

Requirements:

  • Excellent communication, interpersonal, and organizational skills.
  • Comprehensive understanding and practical experience of general mechanical principles, plant & transport engineering, electrical systems, design, fabrication, MIG & TIG welding, final assembly, installation, and testing.
  • Commercial awareness and a flair for practical problem-solving.
  • Familiar with working within a rigorous health and safety environment, codes of practice, and quality protocols.
  • Experience in a commercial workshop management environment, managing maintenance for a large and diverse fleet of plant and transport.
  • Knowledge of H&S / SHEQ legislation, practice, and procedures.
  • IT Literate and competent on MS Office packages including Word, Excel, and Outlook.
  • Risk Assessments/Method Statements.
  • Able to demonstrate excellent record keeping and detailed cost control.
  • Ability to solve complex problems and issues as they arise.
  • Solid understanding of mechanical and electrical engineering.

Desirable:

  • Previous experience in the Waste/Recycling/Remediation Industry.
  • Plant/Commercial Fitting.
  • Repair & Modification of equipment.
  • Electrical Engineering/Electrical Systems.
  • Experience of using workshop-related IT and Management Tools.
  • MOT Testing/LOLER/PUWER/MEWP Regs.
  • Experience of Atlas/Citation.
  • NVQ4 (or above) in a relevant discipline.
  • Membership of Professional Industry Body.
  • Certificate of Professional Competency (CPC) National Freight.
  • Ability to understand and interpret technical drawings.
  • Forklift/MEWP Qualified.
  • HGV Driving Licence.