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Senior Visitor Services Officer, Manor Farm

2 months ago

Botley, Hampshire, United Kingdom Shared Services Partnership Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Senior Visitor Services Officer at Manor Farm, a busy family-orientated visitor attraction. As part of Hampshire County Council's Countryside Service, we are committed to providing an exceptional experience for our visitors.

Key Responsibilities
  • Provide excellent customer service and ensure a welcoming environment for visitors.
  • Manage and motivate a team to deliver high-quality services and achieve business objectives.
  • Develop and implement strategies to improve customer experience and increase revenue.
  • Collaborate with colleagues to achieve business goals and objectives.
  • Contribute to the development and implementation of policies and procedures.
Requirements
  • Proven experience in a customer-facing role, preferably in a heritage or tourism setting.
  • Excellent communication and interpersonal skills.
  • Ability to work flexibly, including weekends and bank holidays.
  • Strong leadership and team management skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.