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Care Coordinator Specialist

2 months ago

Nottingham, Nottingham, United Kingdom Invest Solutions Ltd Full time
Care Coordinator Job Description

We are seeking a highly skilled and experienced Care Coordinator to join our team at Verity Healthcare. As a Care Coordinator, you will play a vital role in ensuring the delivery of high-quality care services to our clients.

Key Responsibilities:
  • Manage and coordinate care worker rotas to meet client needs, taking into account travel time, holiday cover, and last-minute cancellations.
  • Source and manage new care packages, building on existing ones to ensure continuity of care.
  • Develop and implement operational practices to improve care delivery and client satisfaction.
  • Maintain accurate and up-to-date digital records for clients and care workers using our bespoke system.
  • Resolve customer queries in a timely and professional manner to maintain a positive company reputation.
  • Ensure all operations are compliant with company and CQC standards.
  • Contribute to the growth and service expansion targets set by the business.
Requirements:
  • NVQ/QCF level 3 in Health and Social Care or equivalent.
  • At least 2 years' experience working as a care coordinator for a domiciliary care agency, with live-in care coordination experience preferred.
  • Excellent IT skills, including experience with Care-Planner and/or CM2000.
  • Knowledge of CQC compliance and people management or team leading experience.
  • Organized, methodical, and attention to detail, with flexibility to adapt to changing schedules and roles.
Benefits:
  • Bike to Work Scheme.
  • Company Pension Scheme.
  • Enhanced rates for Bank Holidays.
  • Holiday Pay.
  • Sick Pay.
  • Career progression and vocational qualification opportunities.
  • Free award-winning training and ongoing support.
  • Access to Workplace wellness scheme.
  • Flexible Contract.
  • Refer a Friend scheme for employees.