Accommodation Operations Manager

2 days ago

Skegness, Lincolnshire, United Kingdom Butlins Full time
About the Role

We are seeking an experienced Accommodation Manager to join our team at Butlin's. As a key member of our Guest Services and Accommodation Team, you will be responsible for ensuring the smooth delivery of our accommodation services, including guest accommodation, public areas, and venues.

Key Responsibilities
  • Lead a team of accommodation and support staff to deliver exceptional guest experiences and maintain high operational standards.
  • Develop and implement strategies to improve guest satisfaction, cleanliness, and efficiency in our accommodation areas.
  • Collaborate with the Guest Services Manager and Team to understand guest issues and drive problem resolution.
  • Chair weekly accommodation figures meetings to plan and allocate team resources effectively.
  • Work closely with the Facilities team and Accommodation Productivity Manager to plan and complete room maintenance.
  • Support the C&E teams with the allocation of large-scale events and attend meetings with external partners and C&E Team to understand requirements.
  • Ensure compliance with Health and Safety regulations and standards.
  • Set clear goals and PDPs for direct team members, providing feedback and clear succession plans.
  • Monitor engagement levels and work with the People Team to identify opportunities to drive engagement and retention.
Requirements
  • Excellent operational knowledge in cleaning and leading cleaning teams.
  • Experience in leading large teams in fast-paced environments.
  • Able to manage multiple priorities and adapt quickly to changing requirements.
  • Experience in leading a mixture of permanent and temporary teams to deliver excellent standards.
  • Ability to effectively lead, coach, and motivate team members, even in times of high demand.
  • Understanding different communication styles and ability to communicate well at all levels.
About Butlin's

At Butlin's, we're all about fun, excitement, and adventure by the bucketload. For over 80 years, we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult-only Big Weekenders.

We're a company that truly cares for each other, and we're looking for like-minded individuals to join our team. If you want a role where you can Create Smiles, Get Stuck In, and Cares For Each Other, this could be the perfect fit for you.

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