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Production Operations Specialist
2 months ago
Primis is a leading technology provider for the hospitality sector in the UK, offering a range of services designed to help businesses thrive. Our mobile ordering apps and web-based platforms enable customer engagement through loyalty programs and reservations.
Job DescriptionWe are seeking a Production Operations Engineer to join our Prodops team and contribute to the operational excellence and stability of our services. The ideal candidate will have a strong background in application or web services, with experience in support, delivery, or operations roles.
The successful candidate will build and maintain collaborative relationships with Development, Platform, and Devops teams to ensure a responsive and knowledgeable service that maintains high performance and service levels. They will identify and address issues and trends early, owning and continuously enhancing incident triage processes, logging, monitoring, and alerting frameworks, dashboards, status pages, and reporting.
The role requires upholding key Service Level Objectives (SLOs) for availability, performance, and early detection. A minimum of 2+ years of experience in supporting or operating production environments is required.
The ideal candidate will have experience with modern monitoring and logging tools for data gathering, retrieval, and event correlation. They will be proficient in scripting and data access using PowerShell, T-SQL, and AtlasDB Compass / MQL. Comfort with complex provisioning and deployment scenarios is also essential.
Experience with cloud and on-premises data-centric web infrastructure, as well as hands-on experience with Azure, MongoDB / AtlasDB, and SQL Server, is highly desirable.
