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Reservations Specialist

3 months ago

Saint Andrews, Fife, United Kingdom Kohler Co. Full time

About Us

Kohler Co. is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences. Our commitment to excellence and dedication to our associates set us apart as a premier employer.

Why Work With Us?

At Kohler Co., we prioritize our associates and strive to create a supportive work environment. We believe that every team member plays a crucial role in crafting unforgettable experiences for our guests. Our commitment to professional development ensures that you will have access to various training opportunities, enabling you to reach your full potential.

We celebrate our associates' achievements through recognition programs, including our 'HOME' ethos, which acknowledges outstanding contributions.

Enjoy a competitive salary, comprehensive benefits including a pension scheme, free onsite parking, meals during shifts, and access to wellness resources. Additionally, you will have the opportunity to enjoy exclusive discounts at our facilities.

Role Overview

We are seeking a dedicated Reservations Coordinator to enhance our dynamic reservations team. This role is pivotal in delivering outstanding customer service by managing accommodation, dining, spa, and golf bookings, while fostering excitement for our guests' upcoming visits.

Your contributions will be vital in promoting our resort services and ensuring efficient handling of inquiries.

Key Responsibilities

- Professionally manage all incoming calls to the reservations department.

- Maintain up-to-date knowledge of resort offerings and local attractions to provide informed recommendations.

- Deliver accurate rate information to clients.

- Process reservations and inquiries through various channels, ensuring accuracy.

- Handle reports related to cancellations, arrivals, and non-arrivals.

- Input all reservation details accurately into the booking system.

- Confirm reservations promptly via email or letter.

- Collaborate with internal departments to fulfill clients' specific requests.

- Process online reservations and manage gift card sales.

- Adhere to quality assurance standards during all communications.

- Address guest concerns with professionalism and empathy.

Candidate Profile

We are looking for an organized and confident individual with a background in reservations, sales, or customer service. You should possess excellent communication skills, a friendly demeanor, and the ability to work both independently and collaboratively.

Qualifications

Essential:

- Proficient IT skills.

- Strong organizational abilities.

- Effective communication skills.

- Excellent telephone etiquette.

- Punctuality and time management skills.

Desirable:

- Previous experience in a reservations environment is advantageous but not mandatory as training will be provided.

- Familiarity with reservation systems.

Compensation

This full-time position offers a competitive salary and a range of employee benefits. Flexibility in working hours is available, including options for hybrid work arrangements.