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Healthcare Administrative Coordinator

3 months ago

Stevenage, Hertfordshire, United Kingdom East and North Herts NHS Trust Full time

Position Overview

We are seeking a Healthcare Administrative Coordinator who aligns with our mission to deliver exceptional care and outstanding service to our patients.

This role presents an exciting opportunity to become part of the Ophthalmology team at East & North Hertfordshire NHS Trust.

The successful candidate will be required to work across multiple locations, ensuring seamless service delivery.

This position involves varied shift patterns, including early and late shifts, as well as occasional weekend coverage.

The Healthcare Administrative Coordinator role encompasses responsibilities within the Appointments, Waiting List Management, and Front Desk teams.

Candidates should be comfortable interacting with the public in both in-person and telephonic settings.

Our core Values are Inclusion, Respect, and Improvement. It is essential to embody these values throughout the recruitment process and beyond.

Key Responsibilities

Responsibilities include scheduling appointments, managing incoming calls, and providing front desk support for clinics.

Duties also involve processing clinic transactions, collaborating with healthcare professionals to ensure efficient department operations.

Identify and report any concerns regarding clinic availability to management, proactively addressing future needs to meet service demands.

Verify and update patient demographic information in relevant systems.

Monitor IT systems for potential duplicate entries or related referrals and take corrective actions as necessary.

Utilize the Patient Administration System (PAS) and appointment booking software to manage referrals, support patient choices, and schedule appointments.

About Our Organization

At East and North Hertfordshire NHS Trust, we take pride in the diverse range of general and specialized services we offer. Our dedicated staff of approximately 6,000 ensures that our patients receive the highest quality of care. Flexibility and innovation in our service delivery have never been more crucial.

We operate several healthcare facilities, including:

  • The Lister Hospital
  • New Queen Elizabeth II Hospital
  • Hertford County Hospital
  • Mount Vernon Cancer Centre

Our vision is to evolve into an outstanding, patient-centered Trust where committed staff deliver high-quality, compassionate care. We are undergoing significant transformation, with our staff and patients at the forefront of this ambitious agenda.

We recognize that embarking on a new career is a significant decision. If you require reasonable adjustments due to a disability or life event, please inform us so we can ensure a fair application process and help you perform at your best during selection.

We are dedicated to promoting a positive work-life balance for our employees. Staff members are encouraged to explore flexible working arrangements, and we are committed to considering all requests. While such requests must be formally made and balanced against service needs, our initial approach will always be to support their implementation.

Job Responsibilities

For further detailed information regarding this role, please refer to the attached Job Description and Person Specification applicant pack.

Qualifications and Training

Essential

  • NVQ Level 3 or equivalent qualification
  • Proficient in literacy and numeracy

Desirable

  • European Computer Driving Licence (ECDL)

Previous Experience

Essential

  • Ability to maintain accurate and complete records in accordance with legislation, policy, and procedures

Desirable

  • Familiarity with NHS patient records processes
  • Understanding of NHS procedures

Skills

Essential

  • Proficient keyboard skills
  • Strong IT skills

Knowledge

Desirable

  • Knowledge of NHS PAS systems

Other Requirements

Essential

  • Ability to work independently with managerial support
  • Flexibility in work approach