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IT Support Assistant

2 months ago

Stevenage, Hertfordshire, United Kingdom Nemco Limited Full time

Job Summary:

Nemco Limited, a leading provider of world-class products across multiple industries, is seeking a highly motivated and detail-oriented Trainee IT Support Assistant to join its dynamic IT Department. As a key member of the team, you will provide technical support and guidance to staff, ensuring seamless operation of the company's IT systems.

Key Responsibilities:

  • Provide technical support and guidance to staff, resolving hardware and software issues in a timely and efficient manner.
  • Monitor and maintain all company PCs, laptops, and mobile devices, performing repairs and updates as necessary.
  • Install and configure hardware and software updates on PCs and laptops, ensuring compatibility and optimal performance.
  • Audit and log all company PCs, laptops, and software licenses, maintaining accurate records and ensuring compliance with company policies.
  • Assist with the updating of the company website, focusing on improving search engine optimization (SEO) and enhancing the user experience.
  • Support the telephone system, including fixed and mobile devices, ensuring seamless communication and minimal downtime.
  • Complete and update company documentation, adhering to company standards and best practices.
  • Assist with providing support for the company IT system/servers, ensuring uptime and optimal performance.
  • Maintain a clean and organized IT area, adhering to the company's 5S policy and promoting a safe working environment.
  • Learn to work to ISO9001 quality standards, ensuring compliance and continuous improvement.

Requirements:

  • GCSE Grade 4-9 in English and Maths.
  • Level 3 IT Qualification is desirable.
  • Passionate about IT and technology, with a strong desire to learn and grow.
  • Excellent communication, problem-solving, and attention to detail skills.
  • Good time management and organizational skills, with the ability to prioritize tasks and meet deadlines.