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Housekeeping Operations Supervisor

3 months ago


South West London, United Kingdom Raffles London Full time

About Raffles London:

Raffles London at The OWO is a prestigious establishment that blends luxury and history, offering a unique experience in one of the world's most renowned locations.

This remarkable Grade II* listed Edwardian structure has been revitalized to feature 120 rooms and suites, along with a selection of 85 exclusive branded residences. The OWO destination boasts nine dining establishments and three bars, including a signature venue by celebrated chef Mauro Colagreco. Guests can indulge in wellness offerings at the Guerlain spa and Pillar Wellness, and the grand ballroom, The Whitehall, accommodates up to 600 guests for various events.

Position Overview:

An exciting opportunity has arisen for a Housekeeping Floor Supervisor to be part of the Rooms Department at Raffles London at The OWO.

Reporting to the Assistant Executive Housekeeper, you will play a crucial role in guiding and training Room Attendants while ensuring the highest standards of cleanliness in both vacant and occupied rooms. Your efforts will contribute to delivering an exceptional guest experience, maintaining cleanliness in bedrooms, corridors, staircases, and service areas in accordance with Raffles London standards.

Key Responsibilities:

  • Provide daily direction and task allocation for room attendants and house porters on the floor.
  • Lead or participate in morning departmental meetings and training sessions.
  • Facilitate positive communication and collaboration with other departments.
  • Ensure the effective operation of the housekeeping team through teamwork.
  • Report maintenance issues and ensure timely repairs.
  • Maintain high grooming standards.
  • Possess knowledge of all hotel services and outlets to assist with guest requests.
  • Utilize Knowcross for seamless communication within the team.
  • Stay informed about room statuses and respond promptly to inquiries.
  • Exhibit excellent grooming in line with Raffles London guidelines.
  • Adapt to business needs with flexibility.

Candidate Profile:

  • Demonstrated ability to deliver high service levels under pressure.
  • Exceptional verbal and written communication skills.
  • Willingness to contribute to a 24-hour operational schedule as needed.
  • Recent experience in 5-star hotels or similar roles.
  • Strong team player.
  • Detail-oriented approach.

Why Raffles London?

Joining Raffles London means becoming part of a world-class hotel with numerous benefits, including:

  • 28 days of holiday, including bank holidays, plus an additional day for each year of service up to five years.
  • Complimentary staff meals during shifts.
  • Free dry cleaning for uniforms.
  • Employer pension contribution of 3%.
  • Enhanced sick pay and family leave benefits.
  • Life Assurance equivalent to one salary.
  • Access to an employee assistance program, including virtual GP services.
  • Season ticket loans and a cycle-to-work scheme.
  • Special colleague gifting for celebrations.
  • Paid time off for moving or volunteering for charity.
  • Internal learning and development programs tailored to individual needs.
  • Engaging events, from quizzes to festive gatherings.
  • Employee benefit card offering discounts at Accor worldwide and Raffles London dining outlets.
  • Opportunities for global development across Accor's extensive brand portfolio.

Raffles Values:

Be You: Embrace creativity and innovation, showcasing your unique personality.

Be Kind: Exhibit humility and generosity, fostering emotional connections with colleagues and guests.

Be Happy: Uplift those around you through positivity and joy.

Be Confident: Share knowledge and skills openly to achieve excellence.

Have Your Purpose: Show care and responsibility in your role, making a meaningful impact on the business.