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Hospitality Operations Supervisor

2 months ago


Central London, United Kingdom Restaurant Associates Full time
About the Role

As a Hospitality Supervisor, you will play a pivotal role in ensuring that our clients receive exceptional service and that our operations run smoothly. Your leadership will inspire the team to deliver the highest standards of customer care, fostering a culture of excellence.

Key Responsibilities
  • Oversee the delivery of outstanding customer service at all times.
  • Encourage a proactive approach to customer requests, aiming to surpass expectations.
  • Monitor daily operational standards and communicate essential information to the team.
  • Manage supplier orders effectively.
  • Collect and relay customer feedback to enhance service quality.
  • Continuously seek opportunities for service improvement.
  • Ensure compliance with legal and company standards regarding health, safety, and hygiene.
  • Prepare service areas according to operational requirements.
  • Collaborate with the Head Chef to ensure seamless service delivery.
  • Handle equipment and cleaning supplies responsibly to minimize waste.
  • Complete all cleaning tasks as per the weekly schedule.
  • Maintain accurate Food Safety records.
  • Respond promptly to customer inquiries.
  • Adhere to environmental policies and procedures.
Ideal Candidate Profile
  • Proven experience in a similar supervisory role.
  • Strong people management skills.
  • Ability to analyze and utilize financial data.
  • Excellent verbal and written communication abilities.
  • Competent in literacy and numeracy.
  • Proficient in Microsoft Office applications.
  • Self-driven and capable of working independently as well as part of a team.
About Restaurant Associates

Restaurant Associates is dedicated to providing exceptional hospitality through our culinary offerings and services. We collaborate with our partners to achieve remarkable outcomes, ensuring that our teams of enthusiastic hospitality professionals deliver outstanding dining experiences across various settings.