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Food and Beverage Operations Manager

2 months ago


St Albans, Hertfordshire, United Kingdom Sopwell House Full time
About Omboo at Sopwell House

Omboo is a vibrant Pan-Asian dining experience located within the luxurious 4-star country house hotel and spa, Sopwell House, nestled in the heart of Hertfordshire's picturesque countryside. With a blend of rich Asian flavors, innovative dishes, and a chic, modern setting, Omboo offers guests an unforgettable journey through Asian cuisine.

We are proud to have recently won Best restaurant (UK and Ireland) in the Condé Nast Johnansens Awards of Excellence 2024.

Job Description

We are seeking a passionate and dynamic Restaurant Supervisor to join our Omboo family. In this role, you will be pivotal in overseeing the daily operations of our Pan-Asian restaurant, ensuring that every guest enjoys a dining experience that is nothing short of extraordinary.

As a Restaurant Supervisor, you will assist the Restaurant Manager and Assistant Manager in the smooth day-to-day management of Omboo. You will supervise, train, and inspire the Omboo team to consistently deliver exceptional service.

Key Responsibilities:

  • Ensure compliance with all food and beverage policies, standards, and procedures unique to our Pan-Asian dining concept.
  • Lead by example to guarantee guest satisfaction, ensuring each visit to Omboo is memorable.
  • Coordinate and direct the team to provide seamless, attentive customer service.
  • Drive sales, enhance profitability, and elevate the overall guest experience.
  • Assist in managing departmental budgets, staff schedules, and administrative tasks.
  • Maintain rigorous standards in cash handling, stock control, and security procedures.
  • Uphold the highest standards of Health and Safety compliance.
  • Embrace and promote the distinctive culture and ambiance of Omboo.
Requirements

To be successful in this role, you will need:

  • A minimum of 3 years' experience in a supervisory role within a five-star hotel or high-end restaurant environment.
  • Previous experience in Pan-Asian cuisine or a strong interest in Asian dining concepts.
  • Proficiency with Micros systems is a plus.
  • A proven track record of delivering exceptional customer service.
  • Flexibility to work varied hours, including weekends.
  • A passion for hospitality, a positive attitude, and a commitment to excellence.
What We Offer

We offer a competitive salary and exciting benefits, including:

  • Discounted food, beverage, and accommodation.
  • Extra holiday on your birthday and 28 days holiday.
  • 30% off spa treatments and 10% off spa products.
  • Employee referral bonus.
  • Free uniform and staff meals on duty.
  • Global hotel discounts through the Preferred Hotel Group.
  • Opportunities for professional development and growth.

We are an equal opportunity employer, committed to creating an inclusive environment for all employees. If you're a dedicated hospitality professional with a passion for Pan-Asian cuisine and a commitment to creating exceptional guest experiences, we want to hear from you. Please submit your CV and a cover letter explaining your experience and why you'd be the perfect fit for this role.