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Hospitality Operations Supervisor

3 months ago

Central London, United Kingdom Restaurant Associates Full time
Position Overview

As a Hospitality Supervisor, you will play a pivotal role in ensuring that our guests receive exceptional service. Your leadership will be key in fostering a team that is dedicated to delivering outstanding customer experiences.

Key Responsibilities
  • Ensure the team consistently provides the highest level of customer service.
  • Promote a positive attitude towards fulfilling individual customer requests and strive to surpass expectations.
  • Monitor daily performance standards and communicate essential information and training to the team.
  • Manage orders with designated suppliers efficiently.
  • Collect and relay customer feedback to enhance service quality.
  • Continuously seek opportunities for service improvement.
  • Ensure compliance with legal and company standards regarding safety, health, and hygiene.
  • Oversee room setups according to specifications and ensure readiness for service.
  • Collaborate with the Head Chef regarding service-related matters.
  • Handle and store equipment and cleaning supplies responsibly to minimize waste.
  • Ensure all cleaning tasks are completed as per the weekly schedule.
  • Accurately maintain Food Safety records.
  • Respond promptly to customer inquiries and requests.
  • Adhere to environmental policies and procedures.
Ideal Candidate Profile
  • Proven experience in a similar supervisory role.
  • Strong people management skills.
  • Ability to analyze and utilize financial and commercial data.
  • Excellent communication abilities.
  • Competent in literacy and numeracy.
  • Proficient in Microsoft Office applications.
  • Self-driven and capable of working independently as well as within a team.
About Restaurant Associates

Restaurant Associates is committed to delivering exceptional hospitality through our culinary offerings and services. We collaborate closely with our partners and clients to achieve remarkable outcomes. Our dedicated teams strive for excellence in providing dining and hospitality services to leading workplaces and iconic cultural venues.