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Customer Experience Manager

2 months ago

London, Greater London, United Kingdom 3Search Full time £45,000 - £50,000

About the Role:

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at 3Search. As a key member of our customer experience team, you will play a crucial role in designing, implementing, and managing customer experience projects that drive satisfaction and retention.

Key Responsibilities:

  • Develop and manage detailed customer journey maps for all brands, markets, and channels
  • Conduct qualitative and quantitative analysis using data and customer feedback
  • Shape the customer experience strategy in alignment with the company's ambitious growth objectives
  • Manage end-to-end customer journeys and UX/UI
  • Experience with customer experience management and listening tools
  • Strong project management skills in a fast-paced environment

Requirements:

  • Proven experience in customer experience or product management
  • Strong analytical skills with proficiency in data visualization platforms
  • Expertise in managing end-to-end customer journeys and UX/UI
  • Experience with customer experience management and listening tools
  • Strong project management skills in a fast-paced environment

What We Offer:

  • Competitive salary within a growing and respected industry leader
  • Opportunity to work on high-impact projects that directly affect customer satisfaction
  • Flexible working hours with the option for remote work
  • Professional development opportunities within a rapidly expanding company

Equal Opportunities Employer:

3Search is an equal opportunities employer and welcomes applications from all qualified candidates. We are committed to creating an inclusive and diverse work environment and do not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.