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Performance and Quality Assurance Officer

2 months ago


London, Greater London, United Kingdom Ministry of Justice Full time
Job Overview


The role involves being part of a dedicated team of Performance and Quality Officers collaborating with various clusters to ensure optimal performance and adherence to established targets.

The team's primary responsibilities encompass the identification of local performance and quality challenges, alongside the development of a comprehensive quality improvement strategy tailored to meet the division's needs and align with Ministry of Justice priorities.

Key Responsibilities

The Performance and Quality Officer will work closely with clusters to assist them in meeting established performance standards.

This includes:

  • Ensuring clusters operate in line with national service delivery metrics and specifications.
  • Designing and implementing a quality enhancement program for the division.
  • Identifying local performance and quality challenges and opportunities, linking them to Ministry of Justice priorities.
  • Leading improvement initiatives to capitalize on performance enhancement opportunities.
Collaboration with fellow Performance and Quality Officers to exchange best practices and maximize improvements in quality and performance is essential.

Responsibilities, Activities & Duties

The job holder will be expected to undertake the following responsibilities, activities, and duties:

Support Service Delivery Quality Improvement and Practice Development

  • Provide guidance for the implementation of effective practices across clusters.
  • Demonstrate support for the organizational vision and strategies regarding quality enhancement within the clusters.
  • Establish systems for reviewing and assessing effective practices within the clusters.
  • Facilitate practice development opportunities in collaboration with training and organizational development.
  • Contribute to fostering a culture of innovation and continuous improvement.
Performance Management within Clusters

  • Assist in the performance management of clusters within the division.
  • Identify opportunities for performance enhancement and analyze trends within the clusters.
  • Support the execution of performance plans within clusters and monitor their effectiveness.
  • Collaborate with colleagues to share best practices and promote performance initiatives.
Quality Management

  • Support ongoing quality improvement efforts.
  • Implement best practice initiatives internally.
  • Monitor adherence to quality systems.
Develop Team and Partnership Working

  • Establish effective working relationships with other teams and colleagues.
  • Prepare reports for management on contract performance and provide cost analysis as needed.
  • Provide necessary information to colleagues.
  • Support a performance and quality-focused organizational culture.
Planning and Organization

  • Assist management in providing information for service level agreement review meetings regarding performance and recommend improvements.
  • Monitor the delivery of interventions by various organizations.
  • Share knowledge and best practices to inform the continuous enhancement of service delivery.
Effective Communication

  • Provide information, feedback, and advice.
  • Influence and persuade effectively.
  • Participate in meetings using appropriate skills and approaches.
Enhancing Personal Performance

  • Manage personal resources and professional development.
Utilizing Information for Decision Making

  • Collaborate with staff to gather, collate, and analyze information, compiling reports as necessary.
  • Develop and utilize data to identify trends and recommend actions to maintain and enhance performance.
  • Comply with systems for the exchange of sensitive information and data.
Managing Diversity and Quality

  • Support a culture and systems that promote equality and value diversity.
  • Implement the diversity policies of the service and consult the relevant units as appropriate.
Project Management

  • Ensure an effective approach to project and process evaluation.
  • Manage a series of complementary projects.
  • Enable others to take on project management roles.
  • Maintain effective communication with project stakeholders.
The responsibilities outlined above describe the position as it currently stands and are not intended to be exhaustive.

The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary.

Significant adjustments may require re-evaluation under the Job Evaluation scheme and shall be discussed initially with the Job Holder.