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Customer Service Consultant
3 months ago
Location: Alperton, Wembley
Salary: Up to £34,000 (depending on experience) + bonus (OTE Up to £40,000)
Working Hours: Monday to Friday, 42.5 Hours Per Week (1 in 4 Saturday mornings)
Department: Aftersales
Our client, a renowned and award-winning employer, is seeking to hire a Customer Service Consultant for their dealership in Alperton, Wembley.
Job Objective:
The primary aim is to uphold the highest standards in customer service, ensuring a welcoming and efficient reception that guarantees exceptional customer satisfaction. You will be responsible for maintaining quality workmanship and supporting the service 'Process Development Plan' while promoting continuous improvement initiatives. You will embody our client's Purpose, Principles, and Ambition (PPA) in all interactions with colleagues, customers, and prospects.
Key Responsibilities:
- Enhance customer care standards across a diverse clientele.
- Facilitate the relationship between customers and the dealership.
- Effectively manage the service process.
- Exceed expectations in delivering outstanding customer service.
- Provide value-added sales solutions to ethically promote our client's extensive range of products and services.
Essential Skills & Experience:
- Experience in administrative roles.
- Ability to manage sensitive and confidential information.
- Outstanding communication and customer service skills, particularly in handling complaints.
- Proven experience in customer-facing administrative positions.
- Background in a sales or customer service environment.
- Valid driving license held for a minimum of 6 months with fewer than 9 penalty points.
- Proof of 'Right to work in the UK.'
In addition to a competitive salary, the right candidate will enjoy:
- An industry-leading compensation package.
- 33 days of annual leave (including bank holidays) along with an annual leave purchase & sale scheme.
- Performance-based bonus payments.
- Pension Scheme & Life Assurance.
- Vehicle purchase scheme.
- Discounts on Service, Bodyshop, and Parts.
- One day each year to volunteer for a charity of your choice.
- Cycle to work purchase scheme.
- Access to a discount website for perks at work.
This is an exceptional opportunity with one of the top companies recognized for its workplace excellence.
To apply for this exciting role, please submit your full CV in strict confidence.
