Lead IT Support Specialist

4 weeks ago


Leamington Spa, Warwickshire, United Kingdom In Technology Group Full time £30,000
Position: Lead IT Support Specialist

Overview:
We are collaborating with a dynamic legal services firm seeking to enhance their IT department. The firm is in search of a dedicated 1st/2nd Line Support Specialist to provide comprehensive onsite assistance to their team.

Key Responsibilities:
1. Serve as the primary and secondary support contact for all personnel.
2. Deliver training sessions to staff, empowering them to maximize their potential and effectively utilize the systems, including orientation for new employees.
3. Assist in the management and administration of the organization’s servers, desktops, laptops, telephony services, and network infrastructure as needed.
4. Cultivate skills and knowledge in areas that will enhance the support and management of systems, software, or services.
5. Engage in network administration and troubleshooting tasks.
6. Communicate efficiently with end users, both in-person and remotely.

Qualifications:
- Minimum of 3 years of experience in a Service Desk or Helpdesk environment.
- Proficiency in Microsoft Office and Office 365.
- Experience in diagnosing hardware and software issues.
- Understanding of basic networking protocols such as DNS/DHCP and TCP/IP.

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