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Quality Assurance and Engagement Manager

2 months ago


Watford, Hertfordshire, United Kingdom City and County Healthcare Group Ltd Full time
Company Overview

Registered Manager

Location: East London, UK

Salary: £45,000-£52,000 per annum based on experience

What We Provide

At City and County Healthcare Group, we are dedicated to creating brighter days filled with fresh challenges and exciting opportunities. As a Quality and Engagement Area Manager, you will experience a dynamic work environment where each day presents the chance to engage in meaningful and rewarding tasks that positively impact our clients' lives and advance your career.

Why Work With Us?

Our team's extraordinary achievements stem from the talent and dedication of our staff. We aim to revolutionize the care sector by leveraging innovative technology and fostering positive change. As the largest care provider in the UK, we offer a wealth of career opportunities, choices, and job security.

Role Overview

The Quality and Engagement Area Manager is responsible for leading and overseeing the quality of services provided to our clients, ensuring that outcomes are achieved and compliance with legal obligations, regulatory standards, and our internal policies is maintained across multiple locations.

A significant aspect of this role is to guarantee high levels of client satisfaction throughout service delivery, regularly assessed through customer feedback, complaints, and insights from family members. You will collaborate with branch teams to ensure the well-being of our staff and ensure their voices are heard.

Key responsibilities include conducting timely audits of service delivery records, reporting, and monitoring the implementation of improvement plans related to customer service, while reviewing progress and actions with Branch Managers and their teams.

Additionally, you will be tasked with upskilling and developing branch personnel, providing operational training, mentoring, and support in care delivery and systems to meet client outcomes.

Qualifications
  • A minimum of 4 years of experience in a management role within the Health and Social Care Sector
  • Current knowledge of the social care landscape, including regulatory requirements
  • Proficient in using bespoke systems and all Microsoft Office applications, particularly Excel
  • Exceptional customer service skills with experience in managing serious complaints
  • Strong business acumen
  • Outstanding management, leadership, influencing, and negotiation abilities
  • Effective written and verbal communication skills
  • Analytical mindset with problem-solving capabilities
  • Strong team collaboration skills
  • Passionate about delivering service excellence
  • Experience working with Local Authorities and Commissioners
Additional Information

What You Will Receive

We provide comprehensive training and opportunities for personal development through self-directed learning, coaching, e-learning modules, and access to further qualifications and courses. You will receive support to advance your career within your branch or the broader City & County Healthcare Group.

Our benefits package includes wellness resources, financial advice, and discounts of up to 14% at over 40 retailers.

Additional benefits include:

  • 25 Days of Holiday
  • Occupational Maternity and Adoption Pay
  • Occupational Paternity Pay*
  • Death in Service Payment*
  • Occupational Sick Pay

*subject to terms and conditions and qualifying period