Quality Assurance Officer
4 weeks ago
To support and drive learndirect\u2019s ongoing commitment to high quality customer journeys and compliance adherence.
Key Responsibilities:- Monitor and score customer journeys against internal and external frameworks.
- Ensure legal and Financial Compliance Authority (FCA) regulatory compliance frameworks are met.
- Work closely with the sales team and develop key relationships with senior stakeholders.
- Provide meaningful feedback to the business on the outcomes of quality scoring.
- Produce static and trend reporting on the business\u2019s quality performance.
- Understanding of FCA regulatory frameworks or equivalent quality assurance monitoring.
- Good IT and MS Office skills.
- 2 years\u2019 experience of quality assurance monitoring in an FCA regulated environment.
- Knowledge of Treating Customers Fairly and Consumer Duty frameworks.
- Demonstrable experience in trend reporting.
- Experience of creating a quality framework and risk matrix.
- Complete a funded course of your choice after your probation period.
- Excellent holiday allowance plus bank holidays.
- \u00a350 Amazon thank you voucher for your birthday.
- Company pension scheme.
- Refer a friend scheme.
- Staff social events.
learndirect Limited is a leading online learning provider that empowers individuals to reach their potential.
Our Mission:Removing barriers (time, tech, cost) to enable a \u2018learning lifestyle\u2019.
Our Values:- Agile: We positively embrace and respond quickly to change.
- Courageous: We challenge the norm and create continuous business improvement.
We are an equal opportunity employer that values diversity and inclusion.
Apply now to become a part of our team and contribute to our mission of empowering people to reach their potential.
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