Quality Assurance Officer

4 weeks ago


Bournemouth, Bournemouth, United Kingdom learndirect Limited Full time
{"h1":{"text":"Quality Assurance Officer Job Description"}}, Job Purpose:

To support and drive learndirect\u2019s ongoing commitment to high quality customer journeys and compliance adherence.

Key Responsibilities:
  • Monitor and score customer journeys against internal and external frameworks.
  • Ensure legal and Financial Compliance Authority (FCA) regulatory compliance frameworks are met.
  • Work closely with the sales team and develop key relationships with senior stakeholders.
  • Provide meaningful feedback to the business on the outcomes of quality scoring.
  • Produce static and trend reporting on the business\u2019s quality performance.
Requirements:
  • Understanding of FCA regulatory frameworks or equivalent quality assurance monitoring.
  • Good IT and MS Office skills.
  • 2 years\u2019 experience of quality assurance monitoring in an FCA regulated environment.
  • Knowledge of Treating Customers Fairly and Consumer Duty frameworks.
  • Demonstrable experience in trend reporting.
  • Experience of creating a quality framework and risk matrix.
What We Offer:
  • Complete a funded course of your choice after your probation period.
  • Excellent holiday allowance plus bank holidays.
  • \u00a350 Amazon thank you voucher for your birthday.
  • Company pension scheme.
  • Refer a friend scheme.
  • Staff social events.
About Us:

learndirect Limited is a leading online learning provider that empowers individuals to reach their potential.

Our Mission:

Removing barriers (time, tech, cost) to enable a \u2018learning lifestyle\u2019.

Our Values:
  • Agile: We positively embrace and respond quickly to change.
  • Courageous: We challenge the norm and create continuous business improvement.
Join Our Team:

We are an equal opportunity employer that values diversity and inclusion.

Apply now to become a part of our team and contribute to our mission of empowering people to reach their potential.



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