Customer Service Officer

3 days ago


Torquay, Torbay, United Kingdom Livewest Full time

About the Role

We are seeking a highly skilled and experienced Customer Service Officer to join our Administration Team at Livewest. As a key member of our team, you will be responsible for providing exceptional customer service to our clients and stakeholders.

Key Responsibilities:

  • Provide a dynamic, high-quality first point of contact service for callers and visitors.
  • Work as part of a team to provide an efficient, responsive, and accountable administration service.
  • Collaborate with colleagues and stakeholders to achieve business objectives.
  • Develop and maintain effective relationships with clients and stakeholders.
  • Ensure accurate and timely completion of administrative tasks.

Requirements:

  • Proven experience in customer-facing roles, preferably in a housing association or similar environment.
  • Excellent communication and interpersonal skills.
  • Ability to work flexibly and adapt to changing priorities.
  • Basic understanding of office procedures and equipment.
  • Good IT skills, including Microsoft Office and record-keeping.

About Livewest

Livewest is a leading developer of new homes and communities. We are committed to creating high-quality, sustainable living environments that meet the needs of our customers. Our mission is to build better living for better lives, and we are passionate about delivering exceptional customer service.

Our Benefits:

  • Defined Contribution pension scheme.
  • Discretionary Bonus scheme.
  • Death in Service benefit.
  • 26 days annual leave plus bank holidays.
  • Family Friendly policies.
  • Health Cash Plan.
  • Employee Assistance Programme.
  • Health and Wellbeing programme.
  • Cycle to Work scheme.
  • Car Benefit scheme.
  • Learning and Development opportunities.

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