Customer Service Representative
2 months ago
About the Role:
The Employer is a leading provider of housing services, with a strong reputation for delivering high-quality customer experiences. As a Customer Services Officer, you will play a key role in providing exceptional service to customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide a first point of contact service for customers, responding to queries and resolving issues in a timely and professional manner.
- Work collaboratively with colleagues to maintain accurate records and data management systems.
- Offer an efficient and responsive administration service, ensuring seamless communication with customers and stakeholders.
- Develop and maintain a deep understanding of customer needs, providing tailored solutions to meet their requirements.
- Contribute to the development of customer service strategies, ensuring alignment with business objectives.
About You:
We are seeking a highly motivated and customer-focused individual to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
Requirements:
- Good knowledge of Microsoft Office, including Excel and Word.
- Understanding of Spreadsheets and Databases.
- Experience of office procedures and customer service principles.
- Ability to maintain accurate records and data management systems.
- Comfortable communicating with a diverse range of people, including those who are vulnerable.
What We Offer:
Pertemps TM is committed to providing a supportive and inclusive work environment, with opportunities for professional growth and development. As a valued member of our team, you will enjoy a competitive salary and benefits package, as well as the chance to make a real difference in the lives of our customers.
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