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Parts Sales Representative
2 months ago
Job Title: Parts Sales Executive
Job Summary:
We are seeking a highly motivated and results-driven Parts Sales Executive to join our team at TPS. As a key member of our sales team, you will be responsible for delivering exceptional customer service, achieving sales targets, and building strong relationships with our customers.
Key Responsibilities:
- Work closely with the Sales Manager and team to achieve business plan and sales objectives
- Achieve personal KPIs and revenue objectives with target customers
- Accurately identify parts to meet customer sales requirements
- Utilize product promotions effectively to achieve specific targets
- Identify and leverage potential sales opportunities within the customer base
- Maintain up-to-date product knowledge and awareness of competitor activity
- Build strong working relationships with customers through regular contact and face-to-face visits
- Provide a high level of service to customers, including understanding their requirements, responding to requests, and providing expert advice
- Provide timely communication to customers on their credit status
- Assist, liaise with, and support the TPS Centre team to ensure good working relationships and delivery of excellent customer service
- Work with the Sales Manager and others to achieve sales targets and provide a joined-up approach to sales
- Handle incoming calls and customer enquiries within KPIs, using the approved greeting
- Ensure the proper and accurate use of all systems to search and order parts
- Complete all required documentation accurately and promptly
- Deal with all cash and credit card transactions in line with TPS Guidelines in the Operations Manual
Essential Skills:
- A self-starter with a proven track record in building strong relationships and achieving sales targets in a B2B environment
- Confident and capable communicator with proven experience of selling in a fast-paced and/or telesales environment
- Passion for providing a great customer service experience
- Excellent communication skills, both verbally and written, with the ability to build strong relationships with all key stakeholders
- A team player with the drive and determination to achieve individual and sales targets on a weekly and monthly basis
- Excellent attention to detail and accurate record-keeping
- IT literate, preferably with a good working knowledge of MS Excel
- A passion for the automotive industry
Desirable Skills:
- A strong understanding of the automotive industry and its trends
- Experience working in a sales environment, preferably in the automotive industry
- Knowledge of Volkswagen Group products and services
