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Head of Quality and Compliance

2 months ago

Nationwide, United Kingdom S Knights Recruitment Full time
About the Role

We are seeking an experienced and dynamic individual to join our team as the Head of Quality and Compliance on a 12-month maternity cover contract.

Key Responsibilities
  • Oversee daily End-Point Assessment operations, from apprentice registration to certification.
  • Allocate Independent End-Point Assessors (IEPAs) efficiently to ensure compliance and timely assessments.
  • Monitor assessment capacity and collaborate with the recruitment team to address staffing needs.
  • Lead the recruitment, onboarding, and standardisation activities for IEPAs and IQAs, ensuring full operational readiness.
  • Support Gateway sign-off processes, ensuring compliance and preparedness for assessment.
  • Liaise with IEPAs to ensure the quality and compliance of assessments.
  • Conduct quality and compliance checks, including Internal Quality Assurance (IQA) when needed.
  • Ensure all assessments adhere to quality assurance standards and certification processes.
  • Act as the primary user and trainer for the EPA management system.
  • Manage risk processes across the organisation.
  • Chair the Quality, Risk, and Compliance Committee, reporting outcomes to senior leadership.
  • Implement and oversee appeals, reasonable adjustments, complaints, incidents, and special considerations processes.
  • Monitor ongoing assessor compliance, including standardisation, conflict of interest, and CPD requirements.
  • Manage and deliver standardisation sessions and IQA observations.
  • Act as the Responsible Officer for regulatory bodies, ensuring compliance and effective communication.
  • Maintain and update processes, policies, and guidance documents.
  • Ensure timely achievement of operational SLAs and Key Performance Indicators (KPIs).
  • Support continuous improvement in product and assessment development.
  • Provide written reports as required.
  • Collaborate closely with the Director of Awarding to enhance systems and team performance.
  • Represent the organisation at key stakeholder meetings, forums, and working groups.
Requirements
  • Proven experience in leading a quality and compliance team within the awarding sector.
  • Assessor and IQA qualifications.
  • Strong understanding of regulatory frameworks for End-Point Assessment.
  • Level 2 English and Maths qualifications.
  • Outstanding organisational and time management skills.
  • Full, clean UK driving license and access to a vehicle.
  • Ability to work independently with a flexible and problem-solving approach.
  • Excellent written and verbal communication skills.
  • Proficiency in IT packages and confidence with web-based systems.
  • High attention to detail and accuracy in work tasks.