Residential Lettings Assistant

2 months ago

Basingstoke, Hampshire, United Kingdom Gascoigne-Pees Full time

Job Summary

We are seeking a highly motivated and organized Lettings Administrator to join our team at Gascoigne-Pees. As a key member of our branch in Basingstoke, you will be responsible for managing our move-ins, creating tenancy paperwork, and providing exceptional customer service to our tenants and landlords.

Key Responsibilities

  • Manage move-ins, including creating tenancy paperwork and liaising with tenants to ensure timely referencing
  • Ensure all safety certificates are in place and assist tenants and landlords with queries during the process
  • Provide exceptional customer service, responding to queries and resolving issues in a professional and timely manner
  • Work closely with the team to ensure seamless communication and efficient workflow

Requirements

  • Experience as an Administrator or Customer Service professional, preferably in a property or estate agency environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Highly organized and able to prioritize tasks in a fast-paced environment
  • Resilient, positive, and detail-oriented, with a keen interest in learning and staying up-to-date with industry changes
  • Excellent IT skills, including proficiency in MS Office, internet, and email systems

About Us

Gascoigne-Pees is a leading estate agency with a reputation for delivering exceptional service to our customers. We pride ourselves on our commitment to quality, integrity, and customer satisfaction. As a member of our team, you will have the opportunity to work with a talented and dedicated team, and to develop your skills and career in a supportive and dynamic environment.

Equal Opportunities Employer

Connells Group UK is an equal opportunities employer and welcomes applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

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