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Technical Supervisor

2 months ago

Reading, Reading, United Kingdom Sodexo Full time
About the Role

We are seeking an experienced Technical Supervisor to join our team at Sodexo, working with our clients in Reading. As a Technical Supervisor, you will be responsible for leading a team responsible for the front-line management of day-to-day delivery of Hard FM services.

Main Responsibilities
  • Contract Management: Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment and maximize revenues and optimize overall expenditure across the contract.
  • Service Delivery: Delivery of hard services including front line repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works.
  • Team Leadership: Encourage, motivate & develop site-based teams, monitor progress, undertake performance reviews.
  • Quality and Performance Management: Achieve and improve KPI objectives for the contract organizations and internal service provision assigned to carry out duties, this will include that all contractual self-monitoring audits are completed to an agreed standard by Facilities Managers and Site Teams.
  • Hard FM Management: Maintain Hard FM management systems for site-based operations to ensure that jobs are appropriately logged and reported.
  • Project Management: Assisting with resourcing and managing project works including, but not limited to, equipment upgrades and building and M&E asset replacements.
  • Client Relationship Management: Attend operational client meetings and contract meetings when required.
  • Continuous Improvement: Ensure the cultivation of innovation and best practice.
  • Incident Management: Be available to respond and deal with any incidents that occur during out of normal hour's emergency situations as part of a staff on-call rota system, along with being obtainable via phone 24/7.
About You

We are looking for a candidate with:

  • Previous experience of management of Hard FM / Technical Services Contracts
  • Proficient IT skills, including Excel, Word & Microsoft office, and use of CAFM systems and PDAs.
  • The ability to influence change where required, along with customer facing attitude and excellent team building / people management skills
  • Experience in coaching and influence teams
  • Services management experience of people and commercial issues
  • Excellent communication skills with the mental agility to think on feet and provide convincing practical solutions
  • Strong analytical skills with a strong bias towards P&L financial management
  • Intelligent approach to performance monitoring including relevant experience
  • Well-developed co-ordination skills
  • Strong organisational skills and ability to react to suit operational support requirements, must be able to organise time effectively and prioritise tasks to cope with fluctuating workloads.
  • High level of accuracy in checking & processing information
  • Ability to form good relationships with colleagues, clients and vendors
  • Able to work on own initiative, make effective decisions and as also work as part of a team
  • Ability to work well under pressure managing multiple workloads
  • Positive approach to learning in role and identifying own training needs as appropriate
  • Self-motivated with a sense of own initiative
  • Customer focused & engagement experience
  • Experience of delivering training
  • Experience of managing conflicting expectations of the client and consumer within one business area
  • Participate in out of hours on call and overtime when required
  • A positive flexible attitude
  • Influencing skills
  • Attend training courses when required
What We Offer

We offer a competitive compensation package, wide range of employee benefits, access to ongoing training and development programs, and countless opportunities to grow within the company.