Technical Supervisor

3 weeks ago

Reading, Reading, United Kingdom Sodexo Full time
Job Title: Technical Supervisor

At Sodexo, we are seeking an experienced Technical Supervisor to join our team in Reading, Berkshire. As a Technical Supervisor, you will be responsible for leading a team responsible for the front-line management of the day-to-day delivery of Hard FM services.

Key Responsibilities:
  • Establish key relationships with Contract Representatives from clients
  • Ensure the Site Team remembers that they represent Sodexo, and their manner must be courteous and professional
  • Ensure the contract is delivered to agreed budgetary parameters and manage monthly financial commitment and maximize revenues and optimize overall expenditure across the contract
  • Delivery of hard services including 'front line' repair and/or establishment of reactive M&E requirements and site / desk checking of Service Partner works
  • Ensure that all aspects of service outputs are delivered to comply with the Operating Contract, Statutory legislation, and good working practice at all times to ensure that H&S management obligations are not compromised in respect of the delivery of all Hard FM services
  • There will be occasions to be hands-on and working alongside the engineers on the tools
  • Bring previous supply chain knowledge to assist in the development of a high performing supply chain
  • Build relationships with Service partners and attend regular planned meetings where appropriate and ensure full co-operation as and when required
  • Manage Service Partners and suppliers in conjunction with contract documents, contractor booking (and Safety on Site) and client requirements
  • Encourage, motivate & develop site-based teams, monitor progress, undertake performance reviews
  • Achieve and improve KPI objectives for the contract organizations and internal service provision assigned to carry out duties, this will include that all contractual self-monitoring audits are completed to an agreed standard by Facilities Managers and Site Teams
  • Quality and performance management of all services including monthly performance reporting, both internally and externally, and maintenance of the site document registry
  • Maintain Hard FM management systems for site-based operations to ensure that jobs are appropriately logged and reported
  • Assisting with resourcing and managing project works including, but not limited to, equipment upgrades and building and M&E asset replacements
  • Liaise with, and reporting to, the customer within the agreed reporting process
  • Attend operational client meetings and contract meetings when required
  • Ensure the cultivation of innovation and best practice
  • Be available to respond and deal with any incidents that occur during out of normal hour's emergency situations as part of a staff on-call rota system, along with being obtainable via phone 24/7. Available to undertake out of hours work, when required.
  • Form relationships and engage with Sodexo Central Support Functions
  • Overall responsibility for the operation of the Permit to Work system and hold the role of AP/CP were required
  • Attend meetings with Stakeholders to monitor and improve service delivery
  • Undertake routine tasks / ppm and project work
  • Ability to interpret technical drawings
  • Collection and provision of data related to all Technical Services operations
  • Assist in developing and maintaining business continuity plans
  • Be adaptable to the introduction and innovation of new technology and working techniques
  • Proactively adopt a continuous improvement approach to all duties
  • Communicates technical issues to other maintenance staff, explain technical issues to other staff and Sodexo Management
  • Ensure engineers training is up-to-date and carry out regular toolbox talks to promote and maintain safety within the workplace
  • Carry other tasks as directed by General Services Manager or Account Lead, when required
  • Take part in Appraisals/Performance Reviews including the recognition of training and development needs
  • Participate in departmental team meeting and client DSS morning meeting when required
  • Work in line with issued Risk Assessments and Safe Systems of Work
  • When necessary, to work with other engineers to provide a core presence at client sites within an extended weekday period
  • Carry out tasks as directed by your direct line manager and/or Lead
  • To deliver an ethos that promotes Sodexo IFM with value focused on the customer and service to support P&G
  • Adherence to company policies & procedures regarding processes and health and safety
  • Work as part of the Sodexo Team as a whole (One Service Team approach)
  • Any other appropriate duties as and when requested by Sodexo site management team
About You

We are looking for an experienced Technical Supervisor with a proven track record of managing Hard FM / Technical Services Contracts. The ideal candidate will have a strong background in coaching and influencing teams, with excellent communication and analytical skills.

The successful candidate will have a strong bias towards P&L financial management, with experience in performance monitoring and relevant technical knowledge. They will also have a high level of accuracy in checking & processing information, with the ability to form good relationships with colleagues, clients, and vendors.

We offer a competitive compensation package, including flexible and dynamic work environment, wide range of Employee benefits, access to ongoing training and development programs, and countless opportunities to grow within the company.

We are committed to being an inclusive employer, and we welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

Ready to be part of something greater? Apply today

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