Highway Maintenance Coordinator

4 days ago


Bristol, Bristol, United Kingdom National Highways Full time
{"title": "Assistant Service Delivery Manager", "description": "

At National Highways, we're seeking a skilled Assistant Service Delivery Manager to oversee the delivery of highway maintenance in the Southwest region. This role will be based at our Bristol or Exeter office, with regular travel to sites, as well as office and home working.

As an Assistant Service Delivery Manager, you'll be part of a team responsible for managing the performance of the Southwest Maintenance and Response (M&R) Contract, ensuring successful delivery of maintenance work adhering to time, cost, and quality expectations.

Key Responsibilities

  • Support Service Delivery Managers in developing high-quality cyclical maintenance and repair plans, aligning with business goals, outcomes, budget, and service level agreements.
  • Monitor and report on supplier performance, ensuring delivery of planned works and tracking associated costs.
  • Manage local customer engagement and communication activities, working closely with Service Delivery colleagues and contractors to address service delivery requests, concerns, and feedback.
  • Support the management of supplier performance to agreed contractual service level agreements, technical, quality, and safety standards.

Requirements

  • Proven experience in a fast-paced, 24/7 service delivery environment.
  • Background in the highways sector with relevant technical, maintenance, and design experience.
  • Strong planning and project delivery skills.
  • Excellent stakeholder management and communication skills, including customers.
  • Recognised academic qualification in an Engineering discipline.

About Us

Operations is at the heart of keeping the strategic road network moving, ensuring our customers have a safe, smooth, and reliable journey. In the Southwest, we plan and deliver all maintenance activities, drive efficiencies, and respond to customer enquiries and incidents across 4,500 miles of motorways and major A-roads.

", "lang_code": "en-US"}

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