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Client Services Representative
3 months ago
Customer Support Specialist - GLL
GLL is seeking a Customer Support Specialist to join our dynamic team. If you are passionate about providing exceptional service and enjoy engaging with individuals, this role offers an opportunity to be part of a leading leisure organization in the UK.
As a Customer Support Specialist, your role will be pivotal in creating a welcoming atmosphere for every visitor. You will be responsible for addressing inquiries and assisting potential members in enhancing their lifestyle through our offerings. Your responsibilities will include responding to questions, managing transactions, and participating in community outreach initiatives. Your focus will be on maintaining the highest standards of customer service at all times.
Key Requirements:
A proactive and positive mindset Strong commitment to customer satisfaction Enthusiasm and interpersonal skills Understanding of health and safety protocols Ability to work collaboratively within a team Proficient IT, literacy, numerical, and communication abilities Prior experience in administrative tasks Competence in handling cash transactionsResponsibilities:
Serve as the initial point of contact for customers Manage incoming calls to the facility Process transactions, including setting up direct debits and handling cash Address membership inquiries and assist in selling memberships Provide outstanding customer service Respond to customer questions Prepare equipment for use Support your team daily by preparing facilities for various activities and maintaining cleanliness.As a prominent player in the leisure sector, we offer opportunities for career advancement and a diverse range of experiences.
