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EAP Telephone Counsellor
2 months ago
We are seeking a skilled and experienced Telephone Counsellor to join our EAP Clinical Team at HealthHero. As a key member of our team, you will provide high-quality mental health support to clients via telephone and video calls.
Key Responsibilities- Conduct Initial Clinical Assessments and Triage of client needs, leading to appropriate clinical pathways.
- Deliver a range of support services, including Booked Assessment Appointments, In The Moment Support, and Booked Single Sessions.
- Carry out Risk Assessments and follow the Safeguarding and Risk Protocol process.
- Manage a caseload of clients requiring Structured Counselling, depending on contractual hours and service needs.
- Write brief, accurate, and concise clinical notes of all interactions.
- Minimum of 300+ clinical hours of experience.
- Qualified as a Counsellor/Psychotherapist (L4 and above in Counselling) with BACP (or similar) registered status.
- Strong clinical background with excellent Assessment skills.
- Ability to make sound Clinical decisions while holding Boundaries.
- Excellent time management, clinical, communication, and organisation skills.
- Ability to work under pressure while keeping in mind the needs of clients and the service.
- Previous EAP/telephone Counselling or time-limited assessment experience, ideally in a corporate environment.
- Full induction training programme via Microsoft Teams.
- 22 days leave, Bank holidays, and birthday off (pro-rata).
- Supervision covered up to 2 hours per month (pro-rata).
- Monthly 1-2-1's with your line manager.
- 24/7 On Call support.
- Auto-enrolment pension scheme.
- Health Scheme and Employee Assistance Program.
- Life insurance Scheme.
