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Customer Support Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers throughout the end-to-end process, from inquiry to fulfillment.
Key Responsibilities- Provide outstanding support to customers through various communication channels, including phone, email, and live chat.
- Process customer sales orders, manage customer requests, and utilize multiple systems on a day-to-day basis.
- Achieve all customer Service Level agreements and business Key Performance Indicators.
- Raise quotes, sales orders, nonconformances, invoice queries, and complaints, completing these within management SLAs.
- Set up producers and use problem-solving skills to resolve queries, including invoices, complaints, and nonconformances.
- Deliver customer reports and backing data.
- Work with our Operations team to coordinate collections/resolve missed collections.
- Support new starters and provide account management support and coordination.
- Great communication skills - both verbal and written.
- Established experience in a customer-focused environment where you can demonstrate exceptional customer support skills.
- Ability to follow, understand multiple and complex processes.
- Problem-solving, logistical thinking, with strong attention to detail.
- Effective administration, planning, data accuracy, numeracy, and organization skills.
- Results-oriented.
- Good IT/computer skills. MS Office including Excel and Outlook. Advanced Excel would be beneficial.
- Able to work as part of a team, supporting colleagues.
- Flexible and self-motivated, you'll take the initiative and be keen to embrace new training opportunities.
- Time management - working effectively towards targets.
- SAP/C4C/Ticket Management experience.
- Environmental Supports/Waste Management/Recycling experience.
