Spa Operations Manager

4 weeks ago


Newbury, West Berkshire, United Kingdom The Retreat Elcot Park Full time

We are seeking a highly skilled Spa Operations Manager to lead our Spa team at The Retreat Elcot Park in West Berkshire.

After a recent refurbishment, our hotel has been transformed to offer individually designed bedrooms, two new restaurant concepts, a state-of-the-art spa facility with membership, and many more experiences for our guests.

If you are dedicated to delivering exceptional guest experiences and have the skills to manage a high-performing team, we would love to hear from you.

We offer:

  • A competitive salary and generous benefits package.
  • A fun and professional work environment.
  • Team meals on shift.
  • Opportunities for growth and development.
  • Long Service Awards.
  • A Refer a Friend Scheme.
  • Supplier trips and visits.
  • Flexibility to move within the Group.
  • Team Discounts.
  • 28 days' holiday plus an extra day on your birthday.

Your key responsibilities will include:

  • Managing and leading the Spa team to deliver exceptional guest experiences.
  • Ensuring the efficient and effective operation of the Spa facility.
  • Managing rotas to provide cover for the restaurant in line with the wage cost budget.
  • Ensuring all team members are trained to the Company standard.
  • Having an understanding and experience of Health and Safety regulations.
  • Having IOSH / NEBOSH or another relevant, recognised H&S qualification (preferable).
  • Having Pool Plant Operator Level 3 qualification (preferable).
  • Having experience in managing the maintenance and upkeep of a facility.

We are looking for someone who is passionate about delivering exceptional guest experiences and has the skills and experience to lead a high-performing team.



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