Customer Liaison Officer

2 weeks ago

Trafford, United Kingdom L&Q Full time

Job Summary:

We are seeking a highly skilled and dedicated Customer Liaison Officer to join our team at L&Q. As a key member of our Customer Liaison Team, you will play a vital role in delivering exceptional customer service to our residents, ensuring their needs are met and their concerns are addressed.

Key Responsibilities:

  • Manage and resolve customer complaints in a fair and timely manner, ensuring a positive outcome for our residents.
  • Conduct thorough investigations into customer complaints, gathering all relevant information and evidence to inform decision-making.
  • Work collaboratively with internal departments to resolve customer issues, ensuring effective communication and a seamless customer experience.
  • Develop and maintain strong relationships with residents, listening to their concerns and providing tailored solutions to meet their needs.
  • Stay up-to-date with company policies and procedures, ensuring compliance and adherence to regulatory requirements.
  • Contribute to the development of new processes and procedures to improve customer service and resident satisfaction.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and internal stakeholders.
  • Proven experience in customer service, complaint handling, and conflict resolution.
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
  • Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
  • Highly organized and able to maintain accurate records and reports.
  • Ability to work collaboratively as part of a team, with a customer-focused approach.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and career progression.
  • A supportive and inclusive work environment, with a strong focus on employee well-being.
  • The opportunity to work for a leading housing association, making a positive impact on the lives of our residents.

About L&Q:

L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. We combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Our vision is that everyone has a quality home they can afford, and we are committed to delivering exceptional customer service to our residents.

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