Experienced Casino Dealer
4 weeks ago
About Us
Grosvenor Casinos is a leading gaming operator in the UK, committed to delivering exceptional customer experiences in a safe and responsible environment.
Job Summary
We are seeking an experienced dealer to join our team at Grosvenor Casino, Bolton. As a skilled dealer, you will be responsible for delivering outstanding customer service through live gaming experiences.
Key Responsibilities
- Acknowledge and welcome customers, providing a warm and friendly welcome to the gaming floor.
- Understand and explain the games, payouts, and benefits of being a valued customer.
- Connect with first-time customers, providing a seamless introduction to our gaming experiences.
- Follow guidance from the CADS and gaming supervisor to meet table demand and deliver exceptional service.
- Be aware of and promote safer gambling practices, identifying signs of problem gambling and reporting to a manager.
Requirements
- A fantastic personality and excellent communication skills.
- Holder of a PFL (Personal Licence) and a passion for delivering exceptional customer service.
- Collaborative and team-oriented, with a willingness to work flexibly, including nights, weekends, and bank holidays.
- Applicants must be 18+ and have the right to work in the UK.
What We Offer
- A competitive salary and benefits package, including a £1,000 joining incentive.
- A share of uncapped tips and premium pay allowance after midnight.
- Paid breaks and 50% off food and soft drinks across all Grosvenor Casino & Mecca Bingo venues.
- Industry-leading employee rewards platform and access to employee assistance programs.
How to Apply
If you are a motivated and customer-focused individual with a passion for gaming, please submit your application.
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