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Field Service Operations Manager

2 months ago

Leighton Buzzard, Central Bedfordshire, United Kingdom Stannah Full time

Job Summary:

We are seeking a highly skilled and experienced Field Service Manager to join our team at Stannah. As a key member of our management team, you will play a pivotal role in driving operational excellence and exceeding business goals.

Key Responsibilities:

  • Lead a team of skilled Lift Engineers, guiding them towards successfully achieving our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within our designated area.
  • Shape and inspire your team, ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards.
  • Efficiently plan engineer workloads, manage absence, performance, and appraisals for the team.
  • Ensure compliance with all Health and Safety procedures, conduct risk assessments, and method statements.
  • Carry out regular site monitoring, maintain relationships with customers, addressing any queries and complaints.
  • Maintain credit control logs and CRM.

Requirements:

  • Previous experience working within the lift industry or similar service industry with transferable skills is essential.
  • Relevant technical or management qualifications would be desirable.

Benefits:

  • Competitive Salary, paid on a monthly basis.
  • Profit Share Bonus Scheme, paid to all employees every quarter based on Group Company profits.
  • 25 days holiday, plus bank holidays.
  • Holiday scheme to buy extra days' annual leave.
  • Pension Scheme. Matched contribution/salary sacrifice.
  • SimplyHealth Cash Plan. Allows you to claim towards health costs, such as dental, optical, physiotherapy, and chiropody treatments.
  • Life Assurance Scheme.
  • Long Service award scheme, with holiday benefit.
  • Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more.
  • Employee Assistance Programme. A workplace initiative to support and enhance well-being.
  • Enhanced maternity and paternity provision.
  • Free parking.
  • Company Vehicle or Car Allowance.