Store Supervisor

4 weeks ago

Coventry, Coventry, United Kingdom Frasers Group Full time

About the Role

The successful candidate will be responsible for leading a team of retail professionals in a luxury fashion environment. As a Store Supervisor, you will be expected to support the daily workload, delegate tasks to the team, and ensure that all tasks are completed to the expected standard.

Key Responsibilities

  • Support the team with daily workload and delegation
  • Supervise work, check completion, and deliver to expectation set by line manager
  • Use business communication tools for completion of tasks and ensure team understanding of key functions
  • Understand all processes and procedures and set the example for others
  • Demonstrate good practice with seasonal guidelines, campaigns, and merchandising principles
  • Understand daily controls and how to set up the store
  • Understand company policy and rules regarding security measures and demonstrate compliance and controls
  • Compliance with all till and cashing up controls
  • Understand how to maximise sales opportunities and ensure an exceptional customer experience in line with customer and business requirements
  • Understand product features and benefits, ensuring knowledge is kept up to date in line with new products
  • Understand and deliver to merchandising guidelines to ensure effective product placement, and meeting the expectations of brand partners
  • Understand KPI targets and expectations to achieve results
  • Demonstrate commercial awareness and adopt right product, place, and time compliance
  • Understand the Frasers structure, elevation strategy, and initiatives
  • Engage with and feedback issues to contribute to the wider business
  • Support senior management to coach the team
  • Understand and support performance management processes
  • Understand your individual role and responsibilities and how they impact the team
  • Demonstrate day-to-day best practice standard and compliance
  • Support the team and act as a role model
  • Demonstrate strong, positive communication to all levels, motivating the team and building good working relationships within store

Requirements

  • Experience of leading a team within a retail environment
  • Knowledge of and passion for luxury brands
  • Ability to drive sales through excellent service
  • Understanding of visual presentation and how to impact sales floor commercially
  • Ability to motivate a team with effective communication

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