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Client Experience Specialist

2 months ago

London, Greater London, United Kingdom Live Recruitment Full time
About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Live Recruitment. As a key member of our team, you will be responsible for managing and delivering client campaigns, ensuring both success and satisfaction of customers.

Key Responsibilities
  • Work closely with sales, editorial, and production teams to build a schedule of activity for each client.
  • Manage the execution of client campaigns, ensuring timely delivery and high-quality results.
  • Coordinate sponsor content, including program sessions, editorial, webcasts, and round tables.
  • Build relationships with Corporate Members to increase their involvement in content across editorial and events.
  • Develop and implement customer success improvement plans.
  • Attend events to work with clients onsite and manage their experience.
  • Oversee the management, delivery, and execution of commercial content projects.
  • Ensure content quality, creative execution, and commercial success of partner campaigns.
  • Benchmark campaign success and client satisfaction.
  • Support commercial, editorial, and production teams effectively.
  • Help grow and nurture social media accounts.
  • Create robust processes to manage all aspects of client delivery.
  • Manage client queries and escalate where necessary.
Requirements

To be considered for this role, you must have experience working within an events and media business and possess excellent customer servicing skills. You will be a people's person, organized, and able to juggle multiple campaigns and projects at one time.

We offer a dynamic and supportive work environment, with opportunities to work with top clients and events in the industry. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.