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Customer Service Coordinator

2 months ago

Kempston Hardwick, Bedford, United Kingdom Siamo Recruitment Full time

Job Summary:

Siamo Recruitment is seeking a highly motivated and organized individual to join our team as a Customer Service Administrator. As a key member of our operations team, you will play a vital role in ensuring seamless day-to-day operations and delivering exceptional customer service.

Key Responsibilities:

  • Operational Support: Provide administrative support to the operations team, ensuring daily business activities run smoothly and efficiently.
  • Customer Service: Manage customer orders, quotes, and service requests promptly, resolving issues in a customer-friendly manner.
  • Reporting and Analysis: Deliver daily, weekly, and monthly reports to keep the team and management informed, highlighting key performance indicators and areas for improvement.
  • Quality Management: Collaborate with the quality team to ensure compliance with quality management systems and procedures.

Requirements:

  • Experience: Proven experience in a similar role, demonstrating the ability to manage daily operations and support senior management.
  • Customer Service Skills: Strong customer service skills, with a track record of resolving issues promptly and effectively.
  • Administrative Skills: Excellent administrative skills, with the ability to deliver accurate and timely reports.
  • Communication Skills: Excellent communication and organizational skills, with the ability to work effectively in a team environment.

Working Hours: Monday to Friday, 8am - 4pm.

About Siamo Recruitment: We are a dynamic and supportive recruitment agency, dedicated to providing exceptional service to our clients and candidates. If you are a motivated individual with a passion for quality and customer service, this role is the perfect opportunity to showcase your skills and grow your career.