Retail Customer Service Representative

3 weeks ago


Fazeley, Staffordshire, United Kingdom Entain Full time
Deliver Exceptional Customer Service

As a Retail Customer Service Manager at Entain, you will be the face of our brand, delivering top-notch customer service and driving sales in our exciting betting shops. With a passion for sports or great customer service, you will be an integral part of our team, forming positive relationships with customers and colleagues alike.

Key Responsibilities
  • Provide outstanding customer service, ensuring a positive experience for every customer.
  • Take bets on a wide range of sports and events, processing customer transactions with ease.
  • Help customers understand our products and betting terminals, demonstrating our services with confidence.
  • Handle customer complaints or concerns with empathy and problem-solving skills, resolving issues efficiently.
  • Work towards defined targets and goals, maintaining high shop standards and contributing to a winning team.
What We Offer
  • A competitive salary of £11.80 per hour.
  • Optional overtime subject to availability.
  • Pension Scheme and annual ShareSave.
  • Discounts with hundreds of retailers through Entain Deals.
  • Healthcare and wellbeing support.
  • Development opportunities.

At Entain, we believe in the importance of a healthy work-life balance, providing you with your rota at least four weeks in advance. If you're passionate about delivering great customer service and working in a dynamic team, we'd love to hear from you



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