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Business Support Officer
2 months ago
About the Role
Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities, we offer the freedoms of a social enterprise with the employment benefits of local government.
We are responsible for the entire range of children's education, health and social care services in all three boroughs. We use a Signs of Safety practice model and approach which ensures the voice of the child is at the heart of everything we do.
The role is responsible for undertaking administrative duties, working in a team under the supervision of the Business Support Team Manager. The fixed term, part time vacancy provides Business Support to the Education Welfare Service which is based in the Civic Office, Twickenham.
You will be working with other officers in the Education Welfare Service as part of a team, so it will be important for you to form strong working relationships to ensure that you are able to meet the statutory deadlines of the services.
There will be some Service specific work using bespoke databases and trackers.
Key Responsibilities
- Managing and responding to all requests received in the FPN inbox.
- Providing administrative support to the Elective Home Education Service
- Liaising and working closely with Education Welfare Officers.
- Updating service specific databases and trackers.
- Fielding relevant telephone calls and messages.
- Completing statutory returns.
- Supporting with I.T. set up and the creation of resources as required.
The role will require an individual to have strong admin, customer service and digital experience to undertake a range of these functions to ensure that they are providing excellent support to those in the directorate and to our children, young people and their families.
About You
- A passion for Achieving for Children's vision, mission and values to support children and young people to live safe, happy, healthy and successful lives.
- Strong organisational abilities including: time management, creative-thinking, problem-solving and multitasking.
- Works well under pressure and is flexible with their approach to carrying out tasks.
- Able to make good use of technology to perform functions and ensure work is timely and accurate.
- Strong administrative skills such as minute taking, managing competing priorities, being organised and working well in a team.
About Our Benefits
- 29 days annual leave, increasing to 33 days after 2 years and 35 days after 4 years with an additional day off in your birthday month.
- Tailored induction sessions commencing on the date you start working for AfC.
- Local Government salary and pension scheme (LGPS or Teachers Pension).
- Flexible working options - helping to keep a good work life balance.
- A comprehensive Employee Assistance Programme.
- A range of staff benefits and discounts.
- An excellent learning and development offer to support your career pathway.
