Shift Leader Position

4 weeks ago


Ballymena, United Kingdom Tesco Full time
About the Role

We are seeking a highly motivated and organized Shift Leader to join our team at Tesco. As a Shift Leader, you will be responsible for coordinating the store team to deliver an exceptional customer experience, ensuring a clean and well-stocked store environment, and providing excellent customer service.

Key Responsibilities
  • Coordinate the store team to deliver an easy, fuss-free shopping experience for customers
  • Support colleagues in achieving daily priorities and take regular breaks
  • Open and close the store, ensuring all decisions made are right for everyone's safety
  • Be the go-to person for colleagues in the absence of a manager for day-to-day queries
  • Maintain a clean, tidy, and well-presented store environment
  • Support managers in coordinating seasonal, community, and charity events
  • Contribute to a great team atmosphere, inclusive of everyone
  • Provide exceptional customer service, listening to customers and putting them first
  • Keep the team well-informed and up to speed on any communications, changes, or updates
  • Stay knowledgeable about store performance and look for ways to improve and simplify operations
  • Coordinate store improvements and remove any obstacles that might hinder great service
  • Follow health and safety routines and procedures, ensuring colleagues do the same
  • Recognize and celebrate colleagues who provide great service
Requirements
  • Be a great role model, providing thoughtful customer service that meets every customer's needs
  • Build strong, long-lasting relationships with colleagues to create a positive and inclusive team atmosphere
  • Be a clear communicator, comfortable using various methods to keep the team informed and up to date
  • Be comfortable taking the lead and overseeing the store in the absence of your manager
  • Be a good decision maker, flexible in your thinking, and comfortable handling change to ensure everything is right for customers and colleagues
  • Be motivating, inspiring your team to deliver beyond expectations
  • Be curious, always looking for ideas and opportunities to serve customers, communities, and the planet better
What's in it for You
  • Enjoy a varied role with flexible hours and shift patterns
  • Develop your skills and career with ongoing learning opportunities and access to award-winning training
  • Work in an inclusive environment where everyone is welcome
  • Have your voice heard and be valued as a colleague
  • Enjoy a range of benefits, including holiday, flexible working, and wellbeing support

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