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Patient Services Team Lead

2 months ago

Ipswich, Suffolk, United Kingdom Nuffield Health Full time
About the Role

We are seeking an experienced and skilled Patient Services Team Leader to join our team at Nuffield Health Ipswich Hospital. As a key member of our administration team, you will be responsible for providing effective and efficient administration within the reception and bookings team area.

Key Responsibilities
  • Leadership and Management: Provide leadership and support to the Patient Services Manager in the day-to-day running of the Reception and Outpatient Booking teams.
  • Customer Service: Demonstrate excellent customer service skills as part of the reception and bookings team, ensuring a positive experience for our patients.
  • Administration: Ensure that all administrative tasks are completed to a high standard, meeting required standards and time scales.
  • Enquiries and Queries: Handle all enquiries and queries raised efficiently and effectively, escalating appropriately as needed.
  • Work Scheduling and Rotas: Manage work scheduling and rotas, approve time entries and annual leave requests.
  • Staff Development: Complete staff one-to-ones, PDRs, and other management duties to support the development of team members.
Requirements
  • Communication Skills: Excellent communication skills, with the ability to disseminate information effectively.
  • Interpersonal Skills: Excellent interpersonal skills, with the ability to build strong relationships with colleagues and patients.
  • Leadership Experience: Previous experience of team leadership or working in a similar role, with the ability to lead and motivate a team.
  • Customer-Facing Experience: Experience of working in a customer-facing environment, with the ability to provide excellent customer service.
  • Computer Literacy: Computer literacy, with experience of using database and MS Outlook systems.
  • Qualifications: GCSE English and Maths or equivalent qualification.