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Customer Ambassador CO3

2 months ago

Poole, Poole, United Kingdom FirstGroup Full time
{"title": "Customer Ambassador CO3", "description": "About the Role

As a Customer Ambassador, you will play a vital role in delivering exceptional customer experiences for our passengers. Your expertise and knowledge will enable our customers to navigate our services with confidence and ease.

Main Responsibilities
  • Provide expert advice and information to customers on train travel and services.
  • Develop and maintain a deep understanding of our network, destinations, and attractions to provide personalized recommendations.
  • Ensure the ticket office is well-stocked and maintained, with a focus on customer satisfaction and safety.
  • Lead by example and provide guidance and support to colleagues to ensure excellent customer service.
  • Coordinate tasks and activities in the ticket office to ensure efficient and effective operations.
Requirements
  • Strong customer service background and experience.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Flexibility and adaptability in a fast-paced environment.
  • Passion for delivering exceptional customer experiences.
What We Offer
  • Free duty and leisure travel on SWR services for employees.
  • Free leisure travel for spouse/partner and dependants (criteria dependent).
  • 75% discount on many other train operating companies.
  • Full training and support with development.
  • Large range of exclusive retail offers.
  • Excellent pension scheme.
", "lang_code": "en-US"}