Senior Language Engineer for Conversational Shopping
4 weeks ago
Amazon is seeking a highly skilled Senior Language Engineer to join its Conversational Shopping team. As a key member of this team, you will be responsible for driving efficiencies and innovation in the development of a seamless, fluent, and multi-lingual experience for AI-assisted shopping.
This is an exciting opportunity to join the high-performing team behind Amazon's Generative AI shopping initiatives. Our objective is to make it easy for customers worldwide to find and discover the best products, meet their unique needs with product research, provide comparisons and recommendations, answer specific product questions, and more.
We are looking for candidates who are passionate about the intersection of language and technology and who are keen to develop scalable solutions to questions in the Large Language Model (LLM) space. You will work closely with global product, design, science, and engineering teams to overcome complex problems in natural language processing and language understanding.
This role will involve designing processes to facilitate the production of high-quality editorial data, which will allow us to evaluate and improve the Shopping AI experience in different languages. You will lead and own the creation of the data annotation workflow, writing intuitive and labeler-friendly annotation guidelines. You will employ your data wrangling and analysis skills to measure team productivity and output quality.
You will work in close collaboration with Language Editors, Product Managers, Applied Scientists, and Software Engineers on initiatives that drive editorial quality and consistency. By creating and synthesizing quality metrics, you will guide Conversational Shopping teams in delivering both internal stakeholder requirements and achieve the desired Amazon customer outcomes.
Key Responsibilities- Design and lead editorial data production/collection by defining scope with internal customer teams
- Define clear editorial workflows (SOPs) to meet or exceed the quality bar
- Adopt and design control mechanisms, metrics, and methodologies for editorial and annotation quality
- Maximize productivity, process efficiency, and quality through streamlined workflows, process standardization, documentation, audits, and investigations on a periodic basis
- Produce, process, and manipulate different types of language data, analyze, and provide efficient solutions
- Automate operations and perform data analysis using scripting language (e.g., Python)
- Collaborate with editors, applied scientists, engineers, and product managers to deliver the optimal customer experience and define metrics, guidelines, and workflows to continue doing so
- Establish processes and mechanisms to onboard and train editors on an ongoing basis
- Be flexible in changes to conventions deployed in response to customers' requests and change workflows accordingly
- Bachelor's or Master's Degree in Applied Linguistics, Computational Linguistics, Natural Language Processing (NLP), or other related field
- Strong Experience in Natural Language Processing, Machine Learning, or Large Language Models
- Proficient in Python
- Knowledge of Regex, SQL, MS Excel, Git
- Ability to navigate a Unix terminal and use common command line tools
- Willingness to support several projects at one time and to accept reprioritization as necessary
- Master's Degree or PhD in Applied Linguistics, Computational Linguistics, Natural Language Processing (NLP), or other related technical field
- Proficient in French, German, Hindi, Italian, Spanish, or Japanese
- Experience in data science and quantitative research
- Experience with language annotation and other forms of data markup
- Hands-on experience with machine learning and deep learning techniques in the fields of NLP and search
- Experience with AWS services (S3, Sagemaker, ML language services, etc.)
- Knowledge of user experience concepts and methods
- Familiarity with online retail (e-commerce)
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London, Greater London, United Kingdom Amazon Full timeSenior Language Engineer for Conversational ShoppingAt Amazon, we're revolutionizing the way customers interact with our shopping experience through conversational AI. We're seeking a highly skilled Senior Language Engineer to join our team and drive innovation in language technology.This role is a critical part of our Conversational Shopping team,...
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London, Greater London, United Kingdom Amazon Full timeSenior Language Engineer for Conversational ShoppingAt Amazon, we're revolutionizing the way customers interact with our shopping experience through conversational AI. We're seeking a highly skilled Senior Language Engineer to join our team and drive innovation in language technology.This role is a critical part of our Conversational Shopping team,...
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London, Greater London, United Kingdom Amazon Full timeSenior Language Engineer for Conversational ShoppingAt Amazon, we're revolutionizing the way customers interact with our shopping experience through conversational AI. We're seeking a highly skilled Senior Language Engineer to join our team and drive innovation in language technology.This role is a critical part of our Conversational Shopping team,...
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London, Greater London, United Kingdom Amazon Full timeSenior Language Engineer for Conversational ShoppingAt Amazon, we're revolutionizing the way customers interact with our shopping experience through conversational AI. We're seeking a highly skilled Senior Language Engineer to join our team and drive innovation in language technology.This role is a critical part of our Conversational Shopping team,...
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