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Customer Service Representative

2 months ago

Ipswich, Suffolk, United Kingdom greenbean Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Greenbean. As a key member of our Customer Service Centre, you will be responsible for delivering exceptional service to our customers and advisers, ensuring that their needs are met and exceeded.

Key Responsibilities
  • Handle all customer inquiries and complaints in a professional and courteous manner
  • Develop and maintain strong relationships with customers and advisers, providing tailored solutions to their needs
  • Collaborate with internal departments to ensure seamless service delivery and identify opportunities for improvement
  • Provide clear and concise communication, ensuring that customers and advisers are informed and up-to-date on product and service information
  • Accurately update call tagging software to reflect the nature and type of call
Requirements
  • Passion for delivering exceptional customer service
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience in a customer-facing role, preferably in a service industry
  • Strong problem-solving skills and ability to think critically
What We Offer
  • A comprehensive benefits package, including a competitive salary, annual performance-linked bonus, and a stocked pantry with free food, drinks, and snacks
  • Opportunities for career growth and development, including training and education programs
  • A dynamic and supportive work environment, with a focus on work-life balance and employee well-being